Once you've obtained a quote and your project has been verified and accepted to be completed by Mango Island you are hereby responsible to pay the full quoted amount given.
We require a 30% payment of your quoted final total as a non-refundable deposit to hold a place in our queue. Payment methods can be made in the form paypal transfer. We do accept money order as well. If you'd prefer this method of payment, just let us know in a private email.
Once we have received your payment we will schedule out when your project will be completed. We can accept payments towards your project in increments or in a final lump sum. Increments may be no smaller than $100.00 at any time. All final payments must be received no later than 30 days after your project is completed. You will be asked for the final payment when your project is nearing completion. If you choose increments you are expected to pay on the schedule we agree to with the amount that has been agreed upon.
The completion date of your project is chosen by Mango Island Creations. We no longer offer set deadlines such as conventions. If your project happens to line up with a convention we are attending we can work out delivery there, but this cannot be requested otherwise. If at any time you wish to change the deadline of your project you must email Mango Island Creations for approval. All changes to project deadlines are completely at the discretion of Mango Island.
While you are waiting for your project you can email us for status updates, but typically once we have begun we will inform you by updating our twitter status. Our twitter can be found at http://twitter.com/mangoislandarts
. If you have any questions throughout the process please don't hesitate to bring them and we will get back to you as quickly as we are able! Twitter is the quickest way to contact us for small questions, as we mostly use our mobile devices and it can be tricky to answer lengthy emails on them.
If you are ordering a fursuit and your concept art confuses us in any way, we may request more art to get a better idea of the character, typically this is not the case. If you have ordered a hoodie or kigurumi and provided regular artwork of your character, we will provide you with a mockup of your project before we sew it. Once it is approved we can get sewing!
We do not reproduce copywritten characters unless you yourself hold the copyright. Please do not ask us to remake a character that is already in our gallery. We only make one of a kind creations.
We ship worldwide! The costs of shipping will be included in your initial quote from us.
All projects have a warranty on them of 6 months in which you are responsible for the shipping costs of the item to and from the maker. The warranty however only covers natural damage and not repairs that would fall under owner negligence.For example, If you set your item on fire, we are not responsible to fix it. If you disregard rules on how to properly maintain and care for your project, we are not responsible for it's repairs.
You will be provided with a care sheet for your item when you receive it. If you are curious about any part of the creation process or care of your project after it is received, do not hesitate to ask any questions! We're here to help!
By paying your non-refundable deposit you thereby agree to these terms of service.